Customer Testimonials

Ashton did a great job of walking through the process start to finish. One of the easiest car purchases I have ever made.

My experience with Jerry Seiner GMC has been absolutely unacceptable. I dropped off my 2025 GMC Sierra 1500 on September 21, 2026, for a check engine light and recurring transmission trouble codes P2714 and P0700. What followed was nearly seven weeks of frustration, poor communication, and a complete lack of accountability. My assigned service advisor, Jagger Jacquemoud, provided virtually no communication. I received no meaningful updates, phone calls, or emails. I also made FIVE separate attempts to contact service manager Larry Tinnin, leaving messages requesting assistance. Not one resulted in a meaningful response. I was forced to physically visit the dealership just to obtain ... Read More

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Google - Nov 10, 2026

My experience with Jerry Seiner GMC has been absolutely unacceptable. I dropped off my 2025 GMC Sierra 1500 on September 21, 2026, for a check engine light and recurring transmission trouble codes P2714 and P0700. What followed was nearly seven weeks of frustration, poor communication, and a complete lack of accountability. My assigned service advisor, Jagger Jacquemoud, provided virtually no communication. I received no meaningful updates, phone calls, or emails. I also made FIVE separate attempts to contact service manager Larry Tinnin, leaving messages requesting assistance. Not one resulted in a meaningful response. I was forced to physically visit the dealership just to obtain basic information about my own vehicle. I even spoke with Alex, who explained that he was responding to emails on Jagger's behalf. The most concerning issue was the contradictory information I received. On October 9, I personally visited the dealership and was told by Alex, who identified himself as a manager, that the necessary parts were still on order and there were no updates. Yet on November 7, I was informed by email that my truck had supposedly been completed on October 10. The dealership's own documentation indicates the special-order parts arrived October 8. Why was I told the parts were still on order on October 9, and why was I never notified when the repair was supposedly completed? To make matters worse, this is a 2025 GMC Sierra that has now experienced a SECOND transmission replacement within approximately two months. I am a GM Family First customer, a business owner, and someone who has purchased multiple vehicles. I understand what customer service and accountability should look like. Jerry Seiner GMC demonstrated neither. Nearly seven weeks of inconvenience, unanswered messages, repeated dealership visits, conflicting information, and virtually no communication is simply unacceptable. This dealership has seriously damaged my confidence in GMC and its service network. I expect much better from a dealership representing a major automotive manufacturer. My future purchasing decisions have been significantly affected. Based on this experience, I will seriously reconsider purchasing another GM vehicle. A dealership's reputation is defined by how it treats customers when something goes wrong. Jerry Seiner GMC failed miserably.

Kyle and Evan were extremely helpful getting us through this crazy process. Kyle helped us go through all the steps with the apps and features on the car.. Very personable,. Thanks Kyle and Evan!

CJ offered very personable service. He was very upfront which gave us the sense that he had great integrity. He worked with us to reach our vehicle and finance needs. We landed on a 2026 GMC 1500 Sierra Denali in Downpour Metallic. We have to have it transferred from an out of state location and I am very excited for it to arrive!

Clemente was easy to work with, fast and efficient 5 star experience.

Beat car buying experience ive had so far. Alex made it as painless as possible. Alex is amazing, definitely coming back because of him.

Just bought a new Yukon, we had a great experience. Kyle was our sales representative who was knowledgeable and extremely easy to get along with. Anyone looking should go check them out.

This was our second purchase from Jerry Seiner GMC and it was better than the last, and both purchases have been great. We never felt pressured. We walked out of there with a new 2026 GMC Yukon XL Ultimate and love it! All staff were kind and patient. Anthony Berry, our sales consultant was the sweetest guy and very knowledgeable about the vehicle and all the technology. We will continue to purchase from Jerry Seiner GMC. Thank you for another wonderful car buying experience!

Clemente did good job, very helpful

This was the best car buying experience that I've ever had. Evan, my salesman, took the time to listen to me and truly understand what I wanted in my truck. Evan and General Sales Manager Adam located the exact truck that I was looking for and put it in my price range. They took the time to ask questions and make sure I was getting exactly what I wanted. Finally, my experience with Camilo in financing was on par with the rest of the experience. He was clear and transparent with the process. I can't recommend this dealership ... Read More

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Google - Oct 31, 2026

This was the best car buying experience that I've ever had. Evan, my salesman, took the time to listen to me and truly understand what I wanted in my truck. Evan and General Sales Manager Adam located the exact truck that I was looking for and put it in my price range. They took the time to ask questions and make sure I was getting exactly what I wanted. Finally, my experience with Camilo in financing was on par with the rest of the experience. He was clear and transparent with the process. I can't recommend this dealership highly enough, and I will definitely look there first for my next vehicle.

I’ve never met a salesman that was so attentive and helpful as Evan Childs! Highly recommended!

HUGE shoutout to Evan for helping me get the best deal on my new truck! GO SEE EVAN!

Clemente

Professional and patient staff.

Our vehicle purchase from Jerry Seiner GMC was one of the best car buying experiences we have had! Everyone we encountered and dealt with at dealership was excellent.Our sales person Kai Walling was great! He worked hard to help us get a price we were good with and was so helpful explaining all the features on vehicle! Thanks Kai!!

We had a wonderful experience purchasing our truck at Jerry Seiner Buick GMC! A special thank you to Junior Ramírez for his excellent service and help throughout the process. He was friendly, professional, and made us feel welcome. We truly appreciate your help, Junior, and highly recommend you to anyone looking for a vehicle!

Huge shoutout to DeLeon in service! I had to take my Hummer in for a new battery and he and the entire service team streamlined the entire process from getting me set up with a rental to getting the battery here and installed within only 3 weeks (I had heard it could take month). Absolutely appreciated getting my truck back! Thank you!!!

Outstanding experience at Jerry Seiner Buick GMC! Huge shoutout to David and Alex for making this truck purchase completely seamless. David listened to exactly what I needed and dialed in the perfect match—a 2026 GMC Sierra 1500 with the Elevation package. It checked every single box. From there, Alex took care of the sales process and made the entire transition out of my old vehicle and into the new truck fast, straightforward, and stress-free. No hassle, total professionalism from start to finish. If you’re shopping for a truck, ask for David and Alex!

I worked with Alex, he was super generous with his time. I felt that he took good care of me, and helped me feel taken care of. He has a very calming and "Not-pushy" way of selling which makes you feel at ease. I would recommend working with him, and if you stop by, ask for him.

Did great and fast service; but forgot to register 60,000 mile service done and I keep getting advertising to get it done saying my car is overdue even though it's already been done.

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James is the best!!! Super honest and very friendly.

Clemente and CJ they are very professional people We really appreciate them for their service they are very friendly people, we really recommend

(Translated by Google) Clemente & CJ helped me with the purchase of my Suburban, great service, thank you. (Original) Clemente & CJ me alludaron con la conpra de mi suburban super servicio gracias.

Thank you Clemente great communication through our process

Was here to help my grandson with the purchase of his first vehicle, Kai Walling was our sales person. Kai was great to work with, explained everything we needed to know, was very friendly & helpful, good sense of humor, made this a good experience all around! Would definitely recommend him and would ask for him again in the future. Thanks Kai!

My sales rep Alex was amazing, he helped me out a lot with purchasing my new truck. He answered all the questions I had and guided me through the whole process. I highly recommend getting in touch with him to purchase your new vehicle. My finance manager Camilo Gomez Castro did a superb job with explaining all the coverages in detail. I’m very thankful he was there to help with everything. He definitely doesn’t make the car buying experience boring and I highly recommend coming to purchase your vehicle with these two gentleman.

I had a wonderful time with Alex in sales! I was having difficulty with getting the right car under some personal circumstances and he helped me work everything out! Great thanks to him!

See James Nepa!

Kai and Alex were awesome! If you are getting a GMC use these guys! Camilo in Finance is the man!

This honestly was one of the best, fastest, honest and genuine experiences I’ve had dealing with a dealership. Kai and CJ took care of us from start to finish and we always felt heard and respected.

I had a wonderful experience with Jerry Seiner Buick! A huge thank you to Anthony B. for being so patient, thorough, and transparent throughout the entire process. He took the time to check in with me, understand my needs, and make sure I felt comfortable with what I could afford. I truly appreciate his honesty and care in helping me get into the SUV that’s right for me and my little one. Thank you, Anthony, for making this experience such a positive one! Highly recommend! I will be sending all my friends and family here in the future!💚🚙✨

Friendly, knowledgable sales with no BS. I told them what I wanted and they delivered.

I purchased a 2023 GMC Canyon from Jerry Seiner GMC about a month ago. It had 22,000 miles on it and supposedly a Clean Carfax and an additional CarBravo warranty. I have not even made my first months payment on it. I took it on 3 out of town trips and put about 2300 miles on it all highway miles. On these trips I experienced transmission issues, brake vibrations and OnStar warnings coming on 3 separate times. When I contacted OnStar the first time it happened it was just an automated AI and it ran a diagnostic saying everything was fine. Transmission did lurching motions ... Read More

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Google - Oct 13, 2026

I purchased a 2023 GMC Canyon from Jerry Seiner GMC about a month ago. It had 22,000 miles on it and supposedly a Clean Carfax and an additional CarBravo warranty. I have not even made my first months payment on it. I took it on 3 out of town trips and put about 2300 miles on it all highway miles. On these trips I experienced transmission issues, brake vibrations and OnStar warnings coming on 3 separate times. When I contacted OnStar the first time it happened it was just an automated AI and it ran a diagnostic saying everything was fine. Transmission did lurching motions forward from stop and had some hard downshifts when slowing down. I ran into some rain and turned to windshield wipers on to streaking and a blurry windshield cause the wipers were bad "what a good inspection", (sarcasm). I washed the truck at a touchless carwash and noticed when drying it off that there was body color paint on the headlamp and saw that the front drivers side panel by the headlight housing had been painting. I took it into Jerry Seiner where I bought the truck from today and was told they could not replicate the transmission issue and that my front rotors were warped and it was going to be around $800 to replace rotors and brake fluid. I said that really should be on the dealership and their multi-point inspection for used certified vehicles and after talking with Terry Piper, he informed me that they would not cover it and they weren't warped when it was sold. Funny how people online have said they have had warped front rotors and transmission issues and it is a known problem on the GMC Canyon, but the dealership will not back or fix a known problem. DO NOT BUY FROM THEM they don't back their own brand. Here is what AI says about the transmission issues: Yes, the 2023 GMC Canyon has reported transmission issues centered around its 8-speed automatic transmission. Common Transmission Problems • Rough and Clunky Shifting: Owners frequently complain about delayed engagement, harsh or slamming downshifts, and clunky behavior—especially in lower gears or when the transmission fluid is cold. • Highway Surging and Shuddering: General Motors issued technical service bulletins (such as PIP6060A and PIP6127) addressing an ongoing issue where the truck experiences a surge or shudder under light throttle at highway speeds, which can point to torque converter or oxygen-sensor issues. • Slipping or Delayed Acceleration: Some drivers report a noticeable delay before the transmission downshifts and accelerates when pressing the gas pedal, as well as occasional gear slipping. • Low-Mileage Failures: A small number of owners have reported severe mechanical issues or total transmission failures at low mileages requiring valve body replacements or full transmission swaps. Here is what is known about the rotor and brake issues: Yes, the 2023 GMC Canyon has experienced several notable brake-related issues, recalls, and federal investigations. Key Brake Issues and Recalls • Premature Rotor and Pad Wear / Warping: • Numerous owners have reported early brake rotor warping, squeaking, or premature pad wear occurring relatively early in the vehicle's lifespan (sometimes under 20,000 miles), alongside complaints of sticking calipers. Here are a couple of pics of the OnStar issue.

Thank you James

I have never been treated so well , With such great detail to amazing customer service the boys from the sale team in particular Anthony and financing Camello they are just absolutely the best thank you to you both and thank you Jerry Seiner Whomever does you’re hiring has done an amazing job. All of them are so friendly and great thank you team sincerely Debbie Willcuts 26 GMC Canyon Denali to pick up that’s just a bonus lol

Extremely Disappointing Experience – Brand-New $90,000+ Vehicle Already Towed! Purchasing our 2026 GMC Yukon Denali XL from Jerry Seiner GMC in Las Vegas has been one of the most frustrating experiences we have ever had. First, I want to recognize our salesperson, Anthony, who was kind, helpful, and professional. Unfortunately, the rest of our experience was a nightmare. Our initial finance associate, Camilo, was so dismissive and unprofessional that we actually walked away from the deal. When we questioned the LoJack charge, he brushed us off, rushed us through paperwork, and insisted it was already installed and could not be removed. Over a ... Read More

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Google - Oct 7, 2026

Extremely Disappointing Experience – Brand-New $90,000+ Vehicle Already Towed! Purchasing our 2026 GMC Yukon Denali XL from Jerry Seiner GMC in Las Vegas has been one of the most frustrating experiences we have ever had. First, I want to recognize our salesperson, Anthony, who was kind, helpful, and professional. Unfortunately, the rest of our experience was a nightmare. Our initial finance associate, Camilo, was so dismissive and unprofessional that we actually walked away from the deal. When we questioned the LoJack charge, he brushed us off, rushed us through paperwork, and insisted it was already installed and could not be removed. Over a week after purchasing the vehicle, we STILL do not have the LoJack we paid for! We explained from the beginning that we lived in California and were only visiting Las Vegas for my birthday. We were promised home delivery, yet after signing everything, the general manager knew nothing about that arrangement. We spent nearly NINE HOURS at the dealership trying to finalize everything. Delivery was another disaster. I took time off work based on the promised arrival time, only to learn the vehicle hadn’t even left Las Vegas! When it finally arrived the following day, it was filthy inside and out, nearly empty on fuel, and had not been detailed as promised. We waited another five hours before finally receiving it. The worst part? Our brand-new $90,000+ SUV broke down after we had driven it only 155 miles! The vehicle had 267 miles when purchased in Arizona and 805 miles when delivered to our home. At just 960 miles, the check engine light came on with an engine overheating warning. We had to contact OnStar and have our BRAND-NEW vehicle TOWED to a local GMC dealership. We are now waiting for a diagnosis. We purchased a new luxury SUV expecting reliability and peace of mind. Instead, we’ve experienced broken promises, terrible communication, wasted time, an undelivered product we paid for, and now a potentially serious mechanical issue. I have formally requested that Jerry Seiner GMC unwind this transaction because we have lost confidence in this vehicle. We are awaiting their response. Anthony deserves credit for his kindness, but the dealership as a whole has completely failed us. What should have been an exciting purchase has turned into an absolute nightmare. Without question, one of the biggest purchasing regrets of my life. I will update this review based on how the dealership handles this situation. UPDATE The Stockton dealership identified an improperly installed factory hose clamp as the cause. Although repaired, they could not confirm or rule out potential long-term engine damage. We forwarded the written diagnostic report to Jerry Steiner GMC and requested assistance with a buyback or replacement. Disappointingly, we have received no response. We have also received additional paperwork that the dealership acknowledged was overlooked during our purchase. While the dealership has agreed to reimburse us for the LoJack purchase, the overall experience has been extremely frustrating. GM corporate has opened a case regarding our buyback request. What began as an exciting purchase has turned into an incredibly disappointing experience. For a vehicle costing nearly $93,000, we expected better quality control, communication, and customer support. We are still hoping the dealership will take responsibility for addressing our concerns and assist us in reaching a reasonable resolution

Mark Anderson is awesome! He is very professional and explained everything in detail. He made sure I understood what services would be done on my vehicle

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CJ Salgado and Hakeem Daring worked as a team to help us. They were very patient and literally answered every question I had. It was the most enjoyable car buying experience we ever had.

the technician did an outstanding job, and the video of the underside of my car showing me what the issues were was very much appreciated The car was delivered exactly as promised and that’s always highly appreciated

Junior was a great help, came all the way from SD, drove the vehicle home, ran great

Adam and Evan were great. Probably the best dealership experience I’ve encountered in my lifetime. Didn’t feel pressured ever in the process, and they went above and beyond to get at the monthly payment we requested. First time GMC owner here and I’ll definitely be coming back

Don’t waste your time at other dealerships! Evan was our sales professional and he was so patient with me and able to give me all the information I asked for. When it came to buying Adam was beyond helpful making our payment work for us!

What a wonderful experience. Was in a different state but Junior Ramirez made my purchase seem like we were in front of each other and helped me in every step of the way. Made it so convenient for my daughter to get to and from the dealership. Can’t thank you enough.

I came in at 6:00pm. Exactly what I want with a budget I was firm with. Alex came back with a better than what I wanted, fitting in budget on the first run. 08:00pm I am waiting for my car to finish detailing. ALEX WILL GET IT DONE

GREAT SERVICE

Kai Walling! He was very professional, patient, friendly, and helpful throughout the entire process. He made everything easy and stress-free, answered all my questions, and never made me feel pressured to make a decision. I truly appreciate the time and effort he put into helping me find the right car. If you’re looking for someone who genuinely cares about his customers and provides excellent service, I highly recommend working with him. Thank you Kai! for making my car-buying experience such a great one!

Kai gave exceptional customer service! If you are looking for a car, ask for him and I promise you will not be disappointed!

Kai and CJ were amazing! They stayed late to help me understand everything on my new truck!

CJ was awesome! Knew all of the things and was super helpful!

Cj did great he was very knowledgeable about my new truck wasn't pushy and made my car buying experience great

Evan was my sales rep and I put him through hell lol! I wasn’t easy on him because I knew exactly what I wanted and he went above and beyond to find the vehicle I wanted as well as make the numbers to where I needed them to be at. At one point it felt like the deal would never happen, but his professionalism and determination made the deal happen. He fought for us throughout the whole time. Thank you for help! I love my new lifted truck. Ask for Evan’s, he’ll do his best to help ... Read More

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Google - Sep 30, 2026

Evan was my sales rep and I put him through hell lol! I wasn’t easy on him because I knew exactly what I wanted and he went above and beyond to find the vehicle I wanted as well as make the numbers to where I needed them to be at. At one point it felt like the deal would never happen, but his professionalism and determination made the deal happen. He fought for us throughout the whole time. Thank you for help! I love my new lifted truck. Ask for Evan’s, he’ll do his best to help y’all out. Adam worked hard for the numbers as well and helped big time. Thank you

Evan Childs was amazing at helping us purchase our new truck he made the process super easy and was always available for any questions we had!Adam Zito was very helpful as well would definitely recommend coming to this location!

Evan was great to deal with. He was patient and extremely knowledgeable as I navigated my first ever lease contract. I will definitely be back and send anyone I know to see him.

Overall a good place to purchase a vehicle. Never had an issue with the sales department. The Service Department is getting a bit better but still has room for improvement.

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Everyone was nice but 3 or more hours for a scheduled oil change is way too long. This has happened a few times and seems like maybe there's a scheduling issue with overbooking etc.

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This will be a mixed review. salesman Hakeem was excellent to work with and I really appreciate his support. Unfortunately that's where the quality ended. They delivered my vehicle to my house but left no paperwork. I had to go to dealership and pick it up. The truck was purchased almost 2 months ago and I still haven't received my license plates. I went to dealership, called several times, I even called corporate and still no plates. I have purchased several vehicles from Jerry Seiner in Utah, but never again in Las Vegas.

Where do I begin with this place aside from the worst dealer in ALL of the valley. Purchased a 2020 acadia back in 2022 as a work truck. Luckily I purchased the extended warranty. To start they promised to replace the middle console. I get it. supply chain was slow getting things form china, but 6 months? I had to call the BBB to get it resolved. then extended warranty time. the transmission was crapped. We took it GMC West sahara (one of the best dealers in the valley) but they told us that the warranty we purchased from Jerry Seiner had to ... Read More

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Google - Sep 20, 2026

Where do I begin with this place aside from the worst dealer in ALL of the valley. Purchased a 2020 acadia back in 2022 as a work truck. Luckily I purchased the extended warranty. To start they promised to replace the middle console. I get it. supply chain was slow getting things form china, but 6 months? I had to call the BBB to get it resolved. then extended warranty time. the transmission was crapped. We took it GMC West sahara (one of the best dealers in the valley) but they told us that the warranty we purchased from Jerry Seiner had to be done by them initially so we had to take it back to Jerry Seiner to get the transmission. It was fine for the first couple weeks. Then we started noticing l weird sounds and shakes that shouldn’t be happening from a new transmission. So we take it back to the trusted West Sahara GMC Buick dealer. And they said that whoever did the transmission didn’t fill the transmission fluid to the correct level. It was about quarts low. they said there wasn’t a leak. Yall need to get a better service department at Jerry Seiner.

*DO NOT BRING YOUR VEHICLE HERE* If I could give less stars I would. I brought my truck in to get serviced and a day goes by before the technician looked at it to see what was wrong. I approve the work on the truck and then ask my advisor, Danielle Cartielli, about when can I expect my truck? She says, “should be done today or tomorrow the technician is working on it right now.” My truck has been there for 2 1/2 weeks at this point and I’m calling and texting my advisor and the phone ALWAYS goes to voicemail. ... Read More

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Google - Aug 14, 2026

*DO NOT BRING YOUR VEHICLE HERE* If I could give less stars I would. I brought my truck in to get serviced and a day goes by before the technician looked at it to see what was wrong. I approve the work on the truck and then ask my advisor, Danielle Cartielli, about when can I expect my truck? She says, “should be done today or tomorrow the technician is working on it right now.” My truck has been there for 2 1/2 weeks at this point and I’m calling and texting my advisor and the phone ALWAYS goes to voicemail. I FINALLY got ahold of my advisor and she said, “oh yea they are finishing up your vehicle, I can guarantee you your vehicle back to you tomorrow.” I call back the next day after work because I haven’t heard anything, and my advisor is off, so I get a fill-in technician who has no idea of anything that’s going on, he just was someone to stand in the spot so it was not empty. I now talk to the technician and he tells me that we need to order more parts and it’s my cost and to add $1600 to the bill. Once he sent me the video about the extra work that needed to be completed I found out that the technician has not even started on my truck!!! It’s been there for 3 weeks at this point, and my advisor guaranteed and promised me my vehicle back twice during the previous week when the technician hasn’t even started. I asked for a courtesy car and of course they did not have any, the manager never answers or returns calls either. They offered me their discount rental car rate, so I can spend another $400 while they charge me $4.5k and keep my truck for a month. I finally get my truck back after my wife calls up and gets a hold of the manager, I go pick it up and the battery is dead….! The service guy jumps it and of course it dies again overnight. I call up there twice and my wife calls up twice and of course no answer. This is a horrific organization that has zero communication skills and ineffective processes. If you look at the rest of the reviews for the service department there is not 1 good review.

the check engine light was on when I picked it up but it was off when I dropped it off

We had a very pleasant experience with Jonas & Uli , both are excellent salesmen. We even had a very pleasant experience with Adam. The finance manager, overall, I would give them a ten out of ten

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I am extremely disappointed with the customer service I received. I brought my 2014 GMC Acadia in for a stalling issue and paid nearly $300 for a diagnostic inspection. During that visit, I was informed that my vehicle had a driver-side airbag recall. After waiting two weeks for the necessary parts and returning to have the recall completed, the Service Air Bag warning message was still displayed. At that point, I was told that the issue was now related to the passenger-side airbag and that I would need to pay an additional $300 diagnostic fee. This was very frustrating, as the airbag warning ... Read More

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Google - Jul 21, 2026

I am extremely disappointed with the customer service I received. I brought my 2014 GMC Acadia in for a stalling issue and paid nearly $300 for a diagnostic inspection. During that visit, I was informed that my vehicle had a driver-side airbag recall. After waiting two weeks for the necessary parts and returning to have the recall completed, the Service Air Bag warning message was still displayed. At that point, I was told that the issue was now related to the passenger-side airbag and that I would need to pay an additional $300 diagnostic fee. This was very frustrating, as the airbag warning light was already present during my initial visit. I do not understand why this issue was not fully evaluated at that time or why I am being asked to pay for a second diagnostic when the concern existed during the first inspection. The lack of clear communication, transparency, and thorough troubleshooting left me feeling misled and dissatisfied. As a customer, I expected a more comprehensive evaluation and a better explanation of the airbag system concerns from the beginning. Instead, I left feeling frustrated, disappointed, and with little confidence in the service I received.

THE Service dept quickly met me and started signing me in. Performed everything that was needed and a little more !! very pleasant and knowledgeable service writer

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"My experience was very disappointing. I felt like I was sold a rebuilt vehicle as if it were new, at a price that didn't reflect its true condition. The information I received wasn't clear or transparent, and I feel completely cheated. I wouldn't recommend this dealership and I suggest anyone thoroughly check a vehicle's history before buying."

6 times my Buick has been in their service center for the same thing. They are rude, they lie, they turn the engine light out and say it’s fixed. They do not care if you end up stranded and have to miss work. The service manager claimed he called me and left a voicemail which was a lie. I called multiple times over a week and they sent me to his voicemail and he never calls back. I have had to get an Uber multiple times because they tell me it’s fixed and I 10 minutes later the light is ... Read More

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Google - Jul 5, 2026

6 times my Buick has been in their service center for the same thing. They are rude, they lie, they turn the engine light out and say it’s fixed. They do not care if you end up stranded and have to miss work. The service manager claimed he called me and left a voicemail which was a lie. I called multiple times over a week and they sent me to his voicemail and he never calls back. I have had to get an Uber multiple times because they tell me it’s fixed and I 10 minutes later the light is back on and I’m on the freeway. All this and they never once apologized for the inconvenience. Buy anything other than a Buick or go to the service center at another Buick dealer so you’re not stranded over and over. Not sure what they did inside my car was filthy the last time I picked it up but clean when I stopped it off.

(Translated by Google) They're no help at all. First they told me I had a warranty. Then they said the warranty didn't cover my car's problem and that I had to pay out of my own pocket: $900. Plus, I paid $272 just for the diagnostic. And that's just to get my car back and the diagnostic paperwork. (Original) No te ayudan nada. , preimero me dijieron k si tenia garantia. Y despues k la garantia no cubria el probelma de mi carro. Y k tenia k pagar de mi bolsa. 900 dolares. Mas aparte pague. 272 por solo el diasnostico. ... Read More

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Google - Jul 2, 2026

(Translated by Google) They're no help at all. First they told me I had a warranty. Then they said the warranty didn't cover my car's problem and that I had to pay out of my own pocket: $900. Plus, I paid $272 just for the diagnostic. And that's just to get my car back and the diagnostic paperwork. (Original) No te ayudan nada. , preimero me dijieron k si tenia garantia. Y despues k la garantia no cubria el probelma de mi carro. Y k tenia k pagar de mi bolsa. 900 dolares. Mas aparte pague. 272 por solo el diasnostico. Y para k me pudieran dar mi carro y el papel del diasnostico

Love this Dealership! They are reliable, professional and always provide excellent customer service. Thank you!

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DO NOT buy a car from this dealership. My son bought a 2017 Volkswagen GTI from them and they had him sign the paperwork before the car even arrived from Arizona. He did not get to test drive it before the paperwork was completed. He was told by his salesman that they would fix some things that were wrong with the car before he took it home. By the time he got the car almost 3 weeks after signing the paperwork and putting $2,500 down they finally turned it over to him. One of the first things he noticed was that some of ... Read More

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Google - Jun 23, 2026

DO NOT buy a car from this dealership. My son bought a 2017 Volkswagen GTI from them and they had him sign the paperwork before the car even arrived from Arizona. He did not get to test drive it before the paperwork was completed. He was told by his salesman that they would fix some things that were wrong with the car before he took it home. By the time he got the car almost 3 weeks after signing the paperwork and putting $2,500 down they finally turned it over to him. One of the first things he noticed was that some of the things his salesman Joey told him would be fixed like the hood strut, the roof liner inside and the plastic trim that holds the seat in place and the bezel rings around the lights were not fixed like promised. When he went into the dealership and talked to the Used car Manager Michael, he told my son that that was not part of the sale, which contradicted what Joey told him. When he did drive it off the lot his temporary License plate expired that day showing just how long they had the car before he got it. When he asked them about it he was told that he could register it online that day to get his plate. He got pulled over on the way home and that was the first thing the Police Officer asked about so he had to explain that he was actually on his way home from the dealership with the car. Then the fun started. Within 3 weeks of him having the car his coolant light came on. He checked the reservoir and it was low because it was leaking out of the reservoir onto the radiator and the inside of the engine. He took the car back to the dealership to have it looked at and they wanted to have him pay for it to be looked at. They scheduled the appointment and he asked to speak to the GM of the dealership only to be told that he was on vacation. and when he brought it back in on the day of the appointment the hose completely came off and sprayed coolant all over the inside of the engine. When he was able to speak to the GM David he placated my son saying I totally understand but I will have to look into this before I can do anything. He called my son and told him that after looking at everything there was nothing he could do because this all happened outside the 30 days of him having the car. So now the car is still sitting at the dealership because it cannot be driven and he was told they will work with him about it being fixed but he will have to pay for it. My son is a full time College student and cannot afford to pay to have a supposedly certified used car fixed within weeks of him taking possession of it. He was warned by an EMPLOYEE at this dealership not to buy a car from them but did not listen because of the lies and promises that the used car dealer promised him.

Purchased a vehicle 2 months ago and have not received registration paperwork I cannot plate my vehicle all they do is send me temporary permits every time I call it’s a different answer worked with Johnny Durant that’s who we worked with now says he doesn’t even work here what a joke of a business

CLEMENTE AND CARMILO --Outstanding experience! They made the entire purchase process seamless and offered us an unbeatable deal. This was our second purchase with Buick, and both experiences have been the best of any vehicle purchases we've ever made. The team consistently goes above and beyond to make the process easy, stress-free, and enjoyable. We couldn't be happier with our purchase and the outstanding service we received. We look forward to doing business with them again in the future and highly recommend them to anyone looking for a great car-buying experience!

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The dealership has failed to provide vehicle registration 45 days after purchase. Management has not communicated, nor attempted to communicate. No resolution or date of resolution is being offered.

Zero Stars!! Do not buy from this dealership a bunch of FRUADS!! We purchased a 2025 GMC Acadia Denali from Jerry Seiner Buick GMC in Centennial Hills in April 2025. Salesman Robert delivered the vehicle and paperwork directly to our business. The moment I drove off the lot, I noticed loud wind noise coming from the right side. It was so obvious that I’m certain Robert knew about the defect before delivering it. I called him immediately and he told me to bring it to service. Because of our schedule, I couldn’t get it in until August. The service department ... Read More

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Google - May 21, 2026

Zero Stars!! Do not buy from this dealership a bunch of FRUADS!! We purchased a 2025 GMC Acadia Denali from Jerry Seiner Buick GMC in Centennial Hills in April 2025. Salesman Robert delivered the vehicle and paperwork directly to our business. The moment I drove off the lot, I noticed loud wind noise coming from the right side. It was so obvious that I’m certain Robert knew about the defect before delivering it. I called him immediately and he told me to bring it to service. Because of our schedule, I couldn’t get it in until August. The service department has had the vehicle five separate times — one visit lasting over a month — and even sent it to a body shop to dismantle and reassemble the door. The wind noise is still present. When I later went back and specifically requested Robert to help me test drive a different Denali on the lot, he refused to help me. He told his manager to get a different salesman instead. I ended up test driving the other Denali with a different salesman, and it had no wind noise at all — clearly proving my vehicle has a defect. After the test drive, I went to Service Manager Teddy (Theodore). He shrugged his shoulders and suggested I try putting Vaseline between the door panels. He then offered to let me trade it in for another one of his vehicles — as if I should just settle for something else from the same dealership that sold me a defective car. It’s now been over a year since purchase and this major defect remains completely unresolved. Very disappointed with both the vehicle quality and the dealership’s lack of support.

Ashton and Camilo at Jerry Seiner dealership and absolutely amazing, friendly, knowledgeable, and a pleasure to work with. They made our purchase easy to accomplish and gave us a bargain we couldn’t refuse. We look forward to working with them again in the near future.

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Words that describe the people i met.as I purchased a new vehicle cash. Professional Honest Transparent my sales person was Knowledgeable about the truck, he had the exact one Kai and Teddy were Courteous towards me; Edwardo was informative on the test drive giving a lot of information. They were both aware of my fears and was Efficient when dealing with me so i would not have to be there no longer than need be. they were Respectful and Patient and helpful as i stated to them i am of an old generation and i can learn it just ... Read More

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DealerRater - May 14, 2026

Words that describe the people i met.as I purchased a new vehicle cash. Professional Honest Transparent my sales person was Knowledgeable about the truck, he had the exact one Kai and Teddy were Courteous towards me; Edwardo was informative on the test drive giving a lot of information. They were both aware of my fears and was Efficient when dealing with me so i would not have to be there no longer than need be. they were Respectful and Patient and helpful as i stated to them i am of an old generation and i can learn it just at a slower rate

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Purchasing a 2026 GMC Acadia Denali has been one of the most disappointing experiences I've had buying a vehicle in the last 37 years. My experience was less than pleasing and it's still not over 2 weeks after buying the car and just receiving it still with not all the things that was supposed to be there so I will be continuing to deal with this situation. Wouldn't give you two cents for Adam who I was told is a manager when I spoke with him he said he would call me back and never did. I was told things ... Read More

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Google - May 5, 2026

Purchasing a 2026 GMC Acadia Denali has been one of the most disappointing experiences I've had buying a vehicle in the last 37 years. My experience was less than pleasing and it's still not over 2 weeks after buying the car and just receiving it still with not all the things that was supposed to be there so I will be continuing to deal with this situation. Wouldn't give you two cents for Adam who I was told is a manager when I spoke with him he said he would call me back and never did. I was told things to be taken care of and be made right when I came to pick up the car and Adam was MIA when picking up today even when I requested to speak to him ..... I'll be speaking to the CEO of Seiner GMC The Voice by displeasure of over-promising and underperforming from a couple of the people that represent his name.

Came in for an oil change and tire rotation, super easy and quick. Adrien contacted me as soon as it was ready, great customer service.

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I recently came in for an oil change and had a great experience from start to finish. The staff was friendly, professional, and got my car in right on time. They explained everything clearly and didn’t try to upsell unnecessary services, which I really appreciated. The waiting area was clean and comfortable, and the service was completed quicker than expected. Overall, it was a smooth and hassle-free visit, and I’ll definitely be returning for future maintenance.

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Brought my Yukon in for warranty work. I had an appointment on March 12th. I let them know I had a warranty and to check that before sending me an invoice. I had to tell them 4 separate times to check my warranty. It took them just shy of a week to do so. Red flag #1- I should have picked up my car after just that. Carlos our “advisor” never contacted me. I had to constantly call for updates. At just shy of the two week mark I called very confused as to why my car was still not done- ... Read More

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DealerRater - Apr 9, 2026

Brought my Yukon in for warranty work. I had an appointment on March 12th. I let them know I had a warranty and to check that before sending me an invoice. I had to tell them 4 separate times to check my warranty. It took them just shy of a week to do so. Red flag #1- I should have picked up my car after just that. Carlos our “advisor” never contacted me. I had to constantly call for updates. At just shy of the two week mark I called very confused as to why my car was still not done- motor mounts, as they confirmed with me, take 6-8hrs and they are in stock. Come to find out after repeatedly calling and getting voicemails or “I’ll call you back” that our car has yet to be worked on and for two weeks has just been sitting in their lot. They said they wouldn’t get to it until Friday (it was a Monday when i called). By Friday I asked again and was told it would be done by end of day- so they say. Shocker it wasn’t. They said they need 1-2 more days. Tuesday,March 31st, I drove in to see them in person after trying to call and my call getting forwarded and it is STILL not done. Once again told “it will be done today”. For warranty covered motor mounts! Carlos never calls and is impossible to get ahold of. As an advisor he should have let me know they were 3 plus weeks behind and let me decide if i wanted to leave my car or not. My warranty covers car rentals up to 7 days- if this was communicated I could have used it but they kept telling me it’s “almost done”. So I kept trusting them and waiting. My mistake to trust them. Tried to talk to the service manager last week and he “wasn’t in” when I called. They said he would call me back- well he never called me back. To the mechanics there- Either it’s that they are so backed up and scheduling needs to stop until they can catch up OR they are simply lazy. We contacted our warranty and they informed us this repair doesn’t take this long traditionally, as we already know because we have had this exact repair done before in AZ and it took 3 days from diagnostic to repair. Carlos said he couldn’t get a hold of the warranty because they are east coast and close early but after we talked to warranty they said that’s not accurate as they are in Texas. The GMC Henry Brown dealership in Gilbert,AZ was/is phenomenal and puts Jerry Seiner to shame! We recently moved to Vegas and this was our first experience with them and to put it lightly was disgraceful. We have been without a car for 2 weeks and 5 days. Without any communication outside of myself calling them. March 31st, two days shy of the 3 week mark, we finally picked up our car. THEY NEVER CALLED TO TELL ME IT WAS DONE. After going in the morning they said they would call when it was finished. After hearing nothing all day we went in to see it sitting on the lot finished. No call. I don’t know about the sales team BUT DO NOT USE THEIR SERVICE CENTER! Frankly I am nervous of the work they did on it. We will be going to Chevy going forward.

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Brought my Yukon in for warranty work. I had an appointment on March 12th. I let them know I had a warranty and to check that before sending me an invoice. I had to tell them 4 separate times to check my warranty. It took them just shy of a week to do so. Red flag #1- I should have picked up my car after just that. Carlos our “advisor” never contacted me. I had to constantly call for updates. At just shy of the two week mark I called very confused as to why my car was still not done- ... Read More

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Google - Mar 31, 2026

Brought my Yukon in for warranty work. I had an appointment on March 12th. I let them know I had a warranty and to check that before sending me an invoice. I had to tell them 4 separate times to check my warranty. It took them just shy of a week to do so. Red flag #1- I should have picked up my car after just that. Carlos our “advisor” never contacted me. I had to constantly call for updates. At just shy of the two week mark I called very confused as to why my car was still not done- motor mounts, as they confirmed with me, take 6-8hrs and they are in stock. Come to find out after repeatedly calling and getting voicemails or “I’ll call you back” that our car has yet to be worked on and for two weeks has just been sitting in their lot. They said they wouldn’t get to it until Friday (it was a Monday when i called). By Friday I asked again and was told it would be done by end of day- so they say. Shocker it wasn’t. They said they need 1-2 more days. Tuesday,March 31st, I drove in to see them in person after trying to call and my call getting forwarded and it is STILL not done. Once again told “it will be done today”. For warranty covered motor mounts! Carlos never calls and is impossible to get ahold of. As an advisor he should have let me know they were 3 plus weeks behind and let me decide if i wanted to leave my car or not. My warranty covers car rentals up to 7 days- if this was communicated I could have used it but they kept telling me it’s “almost done”. So I kept trusting them and waiting. My mistake to trust them. Tried to talk to the service manager last week and he “wasn’t in” when I called. They said he would call me back- well he never called me back. To the mechanics there- Either it’s that they are so backed up and scheduling needs to stop until they can catch up OR they are simply lazy. We contacted our warranty and they informed us this repair doesn’t take this long traditionally, as we already know because we have had this exact repair done before in AZ and it took 3 days from diagnostic to repair. Carlos said he couldn’t get a hold of the warranty because they are east coast and close early but after we talked to warranty they said that’s not accurate as they are in Texas. The GMC Henry Brown dealership in Gilbert,AZ was/is phenomenal and puts Jerry Seiner to shame! We recently moved to Vegas and this was our first experience with them and to put it lightly was disgraceful. We have been without a car for 2 weeks and 5 days. Without any communication outside of myself calling them. March 31st, two days shy of the 3 week mark, we finally picked up our car. THEY NEVER CALLED TO TELL ME IT WAS DONE. After going in the morning they said they would call when it was finished. After hearing nothing all day we went in to see it sitting on the lot finished. No call. I don’t know about the sales team BUT DO NOT USE THEIR SERVICE CENTER! Frankly I am nervous of the work they did on it. We will be going to Chevy going forward. (I SEE THE COMMENT FROM MANAGEMENT- AND HAHAHA NOT TO MY SURPRISE ITS BEEK A WEEK AND NO ONE HAS “reached out to me”.. VERY FITTING COMING FROM THEM HONESTLY

After paying for the best maintenance plan you are still trying to make additional money

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the service people are friendly but did not do their job when i got an oil change 1st i was quoted $129.00 the i received a text that said $108.00 but when i paid it was $148.00 and for that money, they did not even top off the fluids, i ran out of window washing fluid the next day the tire pressure was off by 3 on all 4 tires, i do not recommend this place for service but i do recommend the sales department,

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I purchased a 2026 gmc sierra at this dealership back in November and although they were very accommodating, because they wanted to sell me a car, While sitting in with the finance manager closing the deal, I was told I was going to have a service warranty for a year that covered dents, chips, scratches even stains on fabric if my kids spilled something.. I didn't believe her at the time, but she repeated it and even showed it to me in paperwork. Two months after I had it, someone hit my car door in the parking lot caused a ... Read More

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Google - Mar 5, 2026

I purchased a 2026 gmc sierra at this dealership back in November and although they were very accommodating, because they wanted to sell me a car, While sitting in with the finance manager closing the deal, I was told I was going to have a service warranty for a year that covered dents, chips, scratches even stains on fabric if my kids spilled something.. I didn't believe her at the time, but she repeated it and even showed it to me in paperwork. Two months after I had it, someone hit my car door in the parking lot caused a pretty big dent in it. So I called them the next day and they told me to bring it in, they removed the dent after deliberation about this "so called warranty" I had, but were able to pull it up in their system records and provided the service for me. A couple days ago a drunk woman backed into my bumper scratching the paint and causing some minor damage. So I again called them to make an appointment to have it fixed. First person on the phone I reached was rude told me they don't do that. I had to contact their body shop and I needed to provide my insurance. I finally reached somebody who understood, told me to bring the car in and made an appointment for it. Then, when I arrived in service and was met with a different service guy that had the worst attitude I had ever encountered, told me he didn't know what I was talking about. And that I needed to take it to their body shop down the road.. So I drove down the road to the body shop and the person behind the desk said, Jerry Seiners customers don't bring their own cars here they drive the cars here themselves and that they hadn't contacted her, nor did she have any paperwork that would allow her to do any work on the truck. By this time, it had already been 2 hours of my morning. I had to have my wife, go get the flash drive they gave to me when I bought the car so that I could pull up this warranty they said I had. Drove back to the dealership. Explained again to them what was going on.. Mark at the service center was the only decent person we even spoke to. While all this was going on, I had put a call to the sales manager who called the finance manager Who had him call me and he ended up telling me there was nothing to discuss it was basically a dead matter there was nothing in my file that spoke about a warranty, and that I had declined all this coverage. At this point, I've already wasted 4 hours of my morning. I've been talked down to by four members of your staff. One person forgot to mute the phone when I called to speak to a manager about the gentleman behind the service counter (who had me running around for an hour) and I could hear him speaking to the manager about me- all I can say was that was a very unprofessional moment on their part but good to know where customers like myself stand. Not really a good feeling when you hear people talking about how they really feel. I think he realized his mistake because we were hung up on for like the third time. Ended up coming back to pick up my truck after being told there was nothing they could do and had it parked all day. At this point I feel lied to. Scammed, and realized a learning moment- never assume they've included all your paperwork on your USB drive. Makes it really easy to hand it to you and tell you everything's on there because they know you're not going to bother pulling it up and verifying, and that's the only leg you have to stand on. When they start pulling this crap, They got their money. That's really all they care about. I did call the manager tow times and they hang up the phone on my face

I should’ve trusted my gut. The last time I went to this dealership, the experience was bad enough that I promised myself I wouldn’t come back. But I gave them one more chance and that’s on me. I dropped my truck off Tuesday afternoon for a Wednesday morning appointment. All day Wednesday, I kept checking the dealer’s service tracker. The only thing marked complete was the check‑in. I tried to be patient. Maybe they were just behind. Maybe the tracker lagged. So, I didn’t call. By late Thursday morning, the tracker still hadn’t ... Read More

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DealerRater - Mar 3, 2026

I should’ve trusted my gut. The last time I went to this dealership, the experience was bad enough that I promised myself I wouldn’t come back. But I gave them one more chance and that’s on me. I dropped my truck off Tuesday afternoon for a Wednesday morning appointment. All day Wednesday, I kept checking the dealer’s service tracker. The only thing marked complete was the check‑in. I tried to be patient. Maybe they were just behind. Maybe the tracker lagged. So, I didn’t call. By late Thursday morning, the tracker still hadn’t changed. Not a single update. I finally called the service department, only to be told the service writer wasn’t available. Hours passed before I got a call back and that’s when things went from frustrating to unbelievable. They couldn’t find my truck. Not “it’s delayed,” not “we’re working on it,” but they physically lost it. A few minutes later, I got another call saying they’d found it and were “starting on it now,” as if that made everything fine. Friday afternoon, I showed up to pick it up. I waited more than twenty minutes for the service writer who was supposedly handling my truck. He never came back. Someone else eventually stepped in to help. And to top it all off, I walked out having paid $1,000 to replace a thermostat that costs about $200. STAY AWAY FROM THIS PLACE!

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For them to leave a voicemail saying guy girl whatever it is is rude and nasty I will carry my business elsewhere not worth it

Yet again, the customer service and professionalism for the service staff at Jerry Seiner has impressed my wife and I. We always feel welcomed and appreciated here. I bought my second GMC at a competitor, but will only bring it for any service to Jerry Seiner. Thanks guys!

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I bought an M3 in July 2023 and sold it December 2024 to get a beater and wait for 2026 M3 allocations to come out to custom order one before the body style changes in 2027. That car has taken much longer than expected to become allocated and delivered, and I went searching for a used M3 to get back to having fun. I happened to see that my old M3 (exact car, VINs match) is being sold here. I went in to buy it and they (Alex was our salesman) spewed lies at me for an hour about the value of the car, ... Read More

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Google - Jan 8, 2026

I bought an M3 in July 2023 and sold it December 2024 to get a beater and wait for 2026 M3 allocations to come out to custom order one before the body style changes in 2027. That car has taken much longer than expected to become allocated and delivered, and I went searching for a used M3 to get back to having fun. I happened to see that my old M3 (exact car, VINs match) is being sold here. I went in to buy it and they (Alex was our salesman) spewed lies at me for an hour about the value of the car, history of a previous owner, pricing, scarcity of M3s, etc. Unbeknownst to them, it was my old car, and I already knew the history and previous sale pricing, as well as previous trade in values. They have it listed for 68k with thousands in add ons (which if you’re reading this you should know they will take them off so don’t ever pay for those!) but after all is said and done they want a laughable 77k. We could not come to an agreement on price, but I did let them know I was aware of their lies as it was my old car. Sad to see they haven’t changed their way from years ago and still act as slimy as other terrible dealers nearby.

They decided that the online price was too low for the deal. Ricardo the finance manager tried to come to me with different numbers like I couldn't do math so the deal would not go through. The salesman was trying his best but management hindered him after the agreement. We even went and filled the truck with fuel and was ready to send he funds as Ricardo kept trying to play games before I finally left. The part they didn't realize I was not the only one interested in buying a vehicle costing the dealership more money than ... Read More

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Google - Dec 28, 2025

They decided that the online price was too low for the deal. Ricardo the finance manager tried to come to me with different numbers like I couldn't do math so the deal would not go through. The salesman was trying his best but management hindered him after the agreement. We even went and filled the truck with fuel and was ready to send he funds as Ricardo kept trying to play games before I finally left. The part they didn't realize I was not the only one interested in buying a vehicle costing the dealership more money than they would have made. So it was good my companions and I go to dealerships one at a time to see how they treat customers.

Went in for service, Jagger was my service advisor. He was not very responsive, did not keep me updated on service time.

Buyer beware! We bought a Yukon here and live out of town- they said they had to pay title and registration for our state and they would mail that information to our DMV. (Typical) It has been over a month and they have NOT mailed it! They say their third party business mails it out. I’ve called over four times and each time they say that “it will go out today” but will not provide me with a tracking number. I called again today, they said the same thing- it’s going out today…. I’m trying to get ... Read More

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Google - Dec 17, 2025

Buyer beware! We bought a Yukon here and live out of town- they said they had to pay title and registration for our state and they would mail that information to our DMV. (Typical) It has been over a month and they have NOT mailed it! They say their third party business mails it out. I’ve called over four times and each time they say that “it will go out today” but will not provide me with a tracking number. I called again today, they said the same thing- it’s going out today…. I’m trying to get their third party information and they have me on hold (going on 24mins) I’m not sure why this is such a problem for them but it is a BIG problem for an out of town buyer! I worked with Mario Harris, Navkiren Athwal - I asked them via email to send me the inform and she said she forwards the request to Mario but no one responds to the emails. I would never do this again at Jerry Seiner GMC because it’s such a simple task and request it is shocking the run around we are getting. I’d hate for anyone to go through this- it’s been terrible!

My son purchased a 2021 Ram 2500 Power Wagon with approximately 60,000 miles from Jerry Seiner Buick GMC about a year ago. At the time of purchase, we were told the truck came with a bumper-to-bumper warranty that would cover all major components, including the engine. We relied on that information, and the dealership allowed us to leave believing we had comprehensive coverage. Recently, the truck began overheating. When we brought it in for an oil change and asked the service department to look into the issue, they disassembled the engine and later informed us that the engine was warped and needed to ... Read More

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Google - Dec 4, 2025

My son purchased a 2021 Ram 2500 Power Wagon with approximately 60,000 miles from Jerry Seiner Buick GMC about a year ago. At the time of purchase, we were told the truck came with a bumper-to-bumper warranty that would cover all major components, including the engine. We relied on that information, and the dealership allowed us to leave believing we had comprehensive coverage. Recently, the truck began overheating. When we brought it in for an oil change and asked the service department to look into the issue, they disassembled the engine and later informed us that the engine was warped and needed to be replaced. They wanted $8000 cas for a new engine. They quoted us $2000 just to reassemble the truck. When we contacted the warranty company directly, we were told the warranty had been voided and that no engine-related repairs would be covered. The dealership then reduced the reassembly cost to $900 but made no offer to put the truck back together as a courtesy. unbelievable, Service unbelievable, do not go with them! Well, we ended up taking it to a mechanic we’ve known for years who put it back together. He didn’t need a new engine, but they did tear up his air-conditioning along with his engine, but we did get it fixed. Elsewhere

Shout out! to KAI, CJ ,and the wonderful kind and professional lady that finalized my paperwork thank you so much ❤️. I highly recommend this place alot of inventory go check them out! what you waiting for 😉

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This was a brand new 2026 Buick Encore ST and our first oil change & tire rotation since the purchase 5/31/25. We purchased in Colorado and just moved here. Felt like they treated us differently for not purchasing from them. I will not be coming back to this dealership for services. Adrian at the dealership just seemed like he hated his job. He has no personalism or customer service. I arrived 15 min early for my service and I let him know I’m a little early but there was no one there so he just signed me in. I asked where the ... Read More

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Google - Oct 29, 2025

This was a brand new 2026 Buick Encore ST and our first oil change & tire rotation since the purchase 5/31/25. We purchased in Colorado and just moved here. Felt like they treated us differently for not purchasing from them. I will not be coming back to this dealership for services. Adrian at the dealership just seemed like he hated his job. He has no personalism or customer service. I arrived 15 min early for my service and I let him know I’m a little early but there was no one there so he just signed me in. I asked where the waiting room was and he pointed me in the direction. He never offered us coffee or anything. We found it ourselves. Then we were sitting for over an hour waiting and waiting wondering why it was taking so long when we were the only vehicle we saw in the service department. We get up and sure enough our car is just sitting in front of the service center Adrian never told us the car was done with service. He just let us sit and wait and then to my extreme disappointment the car was filthy they never gave me a wash like I’m supposed to get a free wash with service. I’m disappointed I was treated better at Kia with my previous vehicle. I thought Buick was an upgrade but not in this aspect at all.

Excellent service, the communication between my service person Deleon and I was a 10 out of 10

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Told it would be 3 days to get part. 3 days later find out they never ordered part. Now 7 days no vehicle. No one answers phone on hold several times over 25 minutes. Has to get a ride to talk in person… they don’t care.. excuses.. I’m stuck waiting with no other choice.. I would not recommend this dealership…

I took my GMC Elevation to this facility and now I will NEVER purchase a GMC again! First visit they fixed a recall for transmission electronics, or so I was told, a shift light problem and the DEF system malfunctioning. I received the truck back and the shift light was fixed. However the transmission started banging when I went from reverse to drive unless I waited a few seconds after completely stopped, the auto start quit working and within 2 weeks the DEF started acting up again. During the first visit I did not get an update as promised. I had ... Read More

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Google - Oct 6, 2025

I took my GMC Elevation to this facility and now I will NEVER purchase a GMC again! First visit they fixed a recall for transmission electronics, or so I was told, a shift light problem and the DEF system malfunctioning. I received the truck back and the shift light was fixed. However the transmission started banging when I went from reverse to drive unless I waited a few seconds after completely stopped, the auto start quit working and within 2 weeks the DEF started acting up again. During the first visit I did not get an update as promised. I had to call many times. When I took it back again for the def system I was told it may be the way I’m driving it? When I asked the service rep if he was blaming me he quickly back tracked. I dropped my truck off on Saturday understanding that I would not get an update until Tuesday. Tuesday came around and I made 3 calls and left messages, 2 on recording and 1 with a person that said he would go down and have a service rep contact me ASAP. I never got a call. Wednesday rolled around and I called numerous times to get an update and still no return call. Finally on Thursday morning I had to spend $40.00 to Uber to the facility not knowing what was going on with my truck. Furthermore, I was told by the lady I set up the appointment with that a manager would call me about a loaner car because the problem wasn’t fixed the first time, it was band aided. No call was received! I have spoke to quite a few GMC owners and the DEF issue is a problem with a lot of them. I WAS a lifelong GMC buyer and loyal not anymore! How upset was I? Check out the pictures. I traded the GMC in the very next day and got a Ford.

Really upset with how this dealership handled our transaction, very shady and I feel like they would take advantage of anyone if given the opportunity. I just want my money back for the Lojack and Steiner Protection Package that they slipped in, both services that I do not want or need. Mario Harris, the finance manager, is super slick I will give him credit for that, I would appreciate a response from the GM or someone who can actually help me.

I don’t know what is wrong with this dealership. All I do know is that I’ve only dealt with them twice and both times it’s been terrible. Both times the service advisor that checked in my vehicle. I spoke with them one time and after that never got in contact with them again. Never received a phone call with the status of my vehicle. This particular time I was told that my headlight assemblies were both bad. I still don’t understand how the whole assembly can go bad. Besides being told it would be $4800 to fix ... Read More

Full review text opened.

Google - Sep 27, 2025

I don’t know what is wrong with this dealership. All I do know is that I’ve only dealt with them twice and both times it’s been terrible. Both times the service advisor that checked in my vehicle. I spoke with them one time and after that never got in contact with them again. Never received a phone call with the status of my vehicle. This particular time I was told that my headlight assemblies were both bad. I still don’t understand how the whole assembly can go bad. Besides being told it would be $4800 to fix both, after I declined I picked up my vehicle and now my passenger turn signal doesn’t work and my daytime running light is now out. Mind you both my driver and passenger daytime running light and turn signals worked fine. Just my headlight low beam and high beam was out. I don’t understand how both times my vehicle was at this dealership. The advisor never updated me about my vehicle. I had to call and find out what was going on with my car myself. Jerry seiner Buick needs to screen their employees a little better.